Quick Links:
Who are the shipping carriers you use?
UPS is GreenHill Cafe's major shipping carrier for the ONLINE orders. However, we may consider United States Postal Services (USPS) if it is a necessary.
 
Where is your shipping origin? - If you place your order through this website, our SHIPPING ORIGIN will be Los Angeles, United States of America. This means the country of your SHIPPING DESTINATION is one of the countries we can ship direct from USA. Please refer to "DO YOU SHIP TO MY COUNTRY?" for more details.
- However, if the country of your SHIPPING DESTINATION is NOT one of the countries we ship direct from USA, we may need to take your order manually, by FAX, by EMAIL, or by PHONE. We will decide at that time if we should ship your order direct from USA or Malaysia. We will have to contact you back and tell you the shipping charges.
- We will only ship your order AFTER getting your approval for the new shipping charges.
- Please also note that the process of this shipment may take longer period due to the new shipping charges and getting your approval.
Do you ship to my country?
We basically ship to any countries in the world. However, if you want to place your order through this online store, we currently only accept ONLINE or INTERNET ORDERS with shipping destination to North America (USA and Canada); Mexico; Central America (Costa Rica, El Salvador, Guatemala, Panama); and Caribbean (Bahamas, Jamaica, Puerto Rico). Please fill out the web form in "CONTACT US" if your country is not one of these listed here.
The other way to find out is to create an account by clicking the "MY ACCOUNT" link at the top right hand side of our site. During signing up we'll ask for your shipping address details including country. If your country is not in the dropdown menu of available countries, unfortunately we cannot accept ONLINE or INTERNET ORDERS from you through this website. But you still can fill out the web form in "CONTACT US" and we will contact you back with more information. Remember to tell us what products and quantity of each you want to order so we can provide you the details.
How much is my shipping charges?
Shipping charges are calculated based on 2 scenarios as below:
- If you place your order ONLINE through this website, shipping charges is AUTOMATICALLY calculated prior to submitting your payment information. Simply add items to your cart and proceed to the "CHECKOUT" page where you will be offered Shipping Method and their charges in real time.
- If you place your order by FAX, by EMAIL, or by PHONE, we will normally do the calculation of shipping charges MANUALLY and contact you with the details. This is due to the reasons that the country of your shipping destination is not one of the countries we ship direct from the USA.
How do I estimate delivery time for my order?
For the order that placed ONLINE through this website, you can click on the following links to see how fast your orders will arrive. Use "Cerritos" for the city and "90703" for postal code of ORIGIN.
Please note that the shipping charges which are calculated MANUALLY due to the reasons in "How much is my shipping?" may use different Shipping Carriers, Shipping Methods, and/or need extra delivery time.
Do you ship to AK, HI and PR?
Yes! We do ship to Hawaii, Alaska and Puerto Rico. Shipments to Hawaii may take an extra day due to time changes, and Puerto Rico orders may be delayed 1 day or 2 due to customs processing.
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Shipping Policy