Buy Malaysia White Coffee at GreenHill Cafe

• What is your general practice of returning merchandising?
• How do I return my product?
• When my return will be processed?
• Am I responsible for return shipping fees?

What is your general practice of return merchandising?
Because of safety reason, we DO NOT ENCOURAGE return of merchandises from the consumers even if we have return policy of charging 25% re-stocking fee out of the value of the returned merchandises, and that such return is due to the reason where the customer has changed his/her mind of purchasing the product after placing the order.

In other word, GreenHill Cafe has the right to REFUSE to issue Return Merchandise Authorization (RMA) number and accept return merchandising from the customer unless it's proof that our warehouse has shipped the wrong item in the shipment or the products are defective or mishandled.

How do I return my product?
Before returning merchandise to GreenHill Cafe, you are required to obtain a Return Merchandise Authorization (RMA) number from our Customer Supports. Returns without a RMA number attached on the package will not be accepted; GreenHill Cafe will not be responsible for losses of any kind. Please call +1 (562) 735-0380 or email us for an RMA number.

Refused, unclaimed, or undeliverable merchandise returned due to the customers' error are subjected to 25% restocking fee, in addition to all freight charges.

However, if your returned merchandising is due to the defective or mishandled of the products, or we shipped wrong product to you, and the worse scenario that we don't have the right product for the replacement, we will either issue a store credit (plus 15% of the value of the returned merchandise) or refund your credit card or Paypal.

When my return will be processed?
Most refunds are processed within five business days once the merchandise is received at our warehouse. Credit for the returned item(s) will be posted to your credit or debit card account in accordance with your financial institution's procedures. Cash refunds for merchandise paid for by check or wire transfer will take a maximum of 14 business days. We do send a confirmation email when your refund has been processed.

Am I responsible for return shipping fees?
GreenHill Cafe will pay for all returned shipping fees for defective or mishandled merchandise.

Customers are responsible for all returned shipping fees associated with exchanges and refunds.